A 5-star hotel is designed to provide the best possible service to its guests. As a result, everything from the hotel's exterior to the tableware can exude high quality and meticulous attention to detail. The service staff should be well-trained, and the emphasis should be on delivering the best possible experience for the guests. It is important to have exceptional levels of proactive support and customer care. Staff in the food outlets must have a high degree of product awareness and service expertise in the areas of food, beverage, and wine. The restaurant menu must provide a diverse selection of high-quality dishes served in pristine menus. All outlets must have adequate staffing levels, including well-organized and committed teams, as well as management depth.
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As a result, they are willing to deliver programmes that are above and above the average. Valet parking, escort to hotels, proactive table service in bars and lounges and at breakfast, ‘concierge' service, 24-hour reception, 24-hour room service, and full afternoon tea are only some of the amenities available. State-of-the-art fitness clubs, luxury spas, gourmet restaurants, butler services, and improved check-in services are all available at five-star hotels. With oversized marble or granite bathrooms, double vanities, electronic drapery controls, surround-sound, and fresh flowers, five-star hotels go above and beyond. Five-star hotel staff goes out of their way to personalise facilities for visitors, using their names and anticipating their needs. A personal butler, doorman, designated concierge, round-the-clock room service, valet parking, spas with qualified masseuses, gyms with personal trainers, live entertainment, and even child care are some of the facilities that guests can find at a 5 star hotel.
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In India, below are the top ten luxury hotels.
1. The Taj Mahal Palace
2. Taj Mahal Tower
3. The Oberoi
4. Rambagh Palace
5. Wildflower Hall, An Oberoi Resort
6. JW Marriott Hotel
7. The Khyber Himalayan Resort & Spa
8. Grand Hyatt
9. Crowne Plaza
10. Radisson Jass Hotel
Amenities of a Five-Star Hotel
1. Luxurious suites with living areas, kitchens, and patios
2. Jacuzzi tub in the room
3. Bathrobes with designer linens
4. Golf courses.
5. Nail and hair salons, massage services, and facials are all available at spas.
6. Swimming pools, spas, steam rooms, and saunas
7. Top-of-the-line workout centre with personal trainers
8. Excellent customer service from the personnel (doorman, butler, personal concierge, valet, child care)
9. Gourmet restaurants and pubs on-site
10. Various forms of entertainment
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Advantages of a Five-Star Hotel
1. A luxurious and opulent experience
2. Personal attention and pampering
3. All desires are met
4. The highest level of comfort and relaxation is provided
5. A sense of security
Market Outlook:
The luxury hotel market was worth USD 93.37 billion in 2019 and is expected to increase to USD 123.49 billion by 2027, with a CAGR of 4.1 percent between 2020 and 2027. The market is expected to be driven by growing tourism and business industries in numerous countries, rising disposable income, people's rising standard of living, and an increase in their desire to travel for pleasure. The rise in spending power and the style of living are two of the most important factors driving people to luxury resorts. The hosting of sporting events by a city or country has also been identified as a major driver driving demand for luxury hotels.
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Sports teams, as well as spectators travelling from various locations for the tournament, prefer to stay in luxury hotels, resulting in an increase in the number of reservations. The travel and tourism sector in India includes the hotel business. Due to the rapid growth of the IT sector and the emergence of various multinational enterprises, the number of business travellers is rapidly expanding. The average room rate (ARR) and revenue per available room (RPAR) are two key performance indicators (KPIs) used by the hotel sector to monitor business expansion and management (RevPAR). In FY 2020, the ARR was INR 5,458.68, down from INR 5,671.00 in FY 2017. Between FY 2021 and FY 2025, it is predicted to grow at a compound annual growth rate (CAGR) of 2.49 percent, bringing it to INR 6,292.85.
Key Players:
1. A B Hotels Ltd.
2. A G I Hospitalities Pvt. Ltd.
3. A G S Hotels & Resorts Pvt. Ltd.
4. B S G Hotels & Leasing Ltd.
5. Blue Coast Hotels Ltd.
6. Cama Resort Hotels Ltd.
7. D L F Aspinwal Hotels Pvt. Ltd.
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